Job Description

Responsible to assist customers and stores in carrying out the credit and collections process related to delinquent accounts as well as processing accounts for litigation and bankruptcy. Assist in all areas of the Credit and Collections Department.

 

Work Schedule: 4 – 10 hour days

 

ESSENTIAL FUNCTIONS:

 

  • Provide superior support to customers, retail stores, dealers and other company departments by providing requested information or workable solutions to customer account, billing, bankruptcy, credit granting and/or litigation matters in a timely and courteous manner.

  • Evaluate, research, and validate requests for customer account adjustments. Make necessary and accurate adjustments to accounts in accordance with company and departmental policies.

  • Post payments to customer accounts following established payment acceptance policy. 

  • Process litigation and repossession requests and communicate status to stores.

  • Process bankruptcy dismissals or discharges.

  • Review and transfer or flag accounts as needed according to policy and procedure.

  • Prepare and mail various letters including but not limited to: bad check, collections, FOI, audits and general response letters.

  • Prepare account audits and mail, fax or email to appropriate party.

 

KNOWLEDGE AND SKILLS:

 

  1. High school diploma / GED

  2. Minimum two years applicable administrative, billing, customer service an/or collections experience.

  3. Ability to communicate effectively with management, courts, outside attorneys, customers and personnel by telephone, or through written communication; assimilate information and make decisions; work under pressure in a detailed, organized manner.

  4. Strong computer skills to include Microsoft Office.

  5. Ability to read, analyze, and interpret general business periodicals, professional journals, procedures or governmental regulations. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.

  6. Strong analytical skills, problem solving and decision making abilities.

  7. Effective time management skills and the ability to multi-task.

Application Instructions

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