Help Desk Tier 2
Helpdesk Level 2 position responsible for VMWare, Hyper-V, Citrix, Linux, Windows and Microsoft core applications, SQL, LANs / WANs and networking technologies. Providing internal and external customer technical support required for computer workstation, server hardware and software, network, operating system, printing and internet access problems.
5+ years of experience in information system design, installation, configuration, troubleshooting, maintenance and documentation; office automation/productivity applications specification, installation, operation, and maintenance.
Knowledge of Microsoft server and client operating systems (Server OS: 2003, 2008 and 2012; Client OS: Windows 7,8 and 10).
Strong networking background.
Experience with router and switch configuration, operation, and maintenance, routing protocols, TCP/IP, network management, network analysis, and network security.
Experience with Exchange & Active Directory
General understanding of internet protocols including DNS, SMTP, POP3, IMAP
Not required, but highly desirable:
ITIL v3 Certified
CCVP, CCNP, CCNA, or CCNA-Voice.
MCSE MCSA MCDBA or MCITP.
Experience with HyperV, Citrix, Linux.
Installation, upgrade, and maintenance of all currently supported versions of Microsoft Exchange.
VCP, VMware ESX server experience.
Ability to use appropriate tools to identify and remove spy-ware, ad-ware and viruses.
Remote troubleshooting using, Remote Desktop, VNC, PC Anywhere.
Installation, configuration and maintenance of enterprise backup solutions.
Strong understanding of Client and Server hardware configurations including redundancy and RAID architectures.
Work Schedule: Must participate in 7x24 rotation; scheduled work after hours and on weekends also may need to cover night shift.