Job Description

Diversified Sourcing Solutions is looking for an AIR FREIGHT CUSTOMER SERVICE CLERK in Valley Stream, NY  

$45K Direct Hire

GENERAL PURPOSE OF POSITION

To provide the highest level of customer service in the air freight community by way of professional verbal and written communication skills, prompt and competitive quotations, complete and accurate bookings and complete knowledge of all TSA, and IATA DG (as required), regulated compliance matters.

ESSENTIAL DUTIES & RESPONSIBILITIES

Maintain compliance with all government regulated agencies, particularly TSA, 49 CFR and IATA DG as they pertain to the handling of air freight cargo

  • Provide a clear STA
  • Complete and maintain passing TSA tests
  • If applicable, possess and maintain 49 CFR and IATA DG HazMat certifications
  • Obtain required data including pieces, weight, dimensions, commodity, terms of sale, known (PAX) or unknown (CAO), and service requirements (airport/door to airport/door) and identify company type, i.e. co-load, retail or agent
  • Using company gateway mentality, quote via the nearest gateway with Forward Air (SROD alternatively) for inland pricing and company tariff to complete the quotation - send the quote in .pdf format of the required quote template form
  • All retail and co-load door / airport to airport quote requests are to be completed within one hour of request
  • All agent door / airport to airport quote requests are to be completed by end of business day of the request
  • All destination door requests are to be within 24 business hours of the request
  • Should the request take longer the expected timeframe, an email message acknowledging the request and anticipated completion time is to be sent to the requesting party

KEY PERFORMANCE INDICATORS

  • 5-6 bookings per day
  • 8-10 quotes per day

 

EDUCATION & EXPERIENCE

  • High school diploma, general education degree or equivalent
  • Bachelors Degree strongly preferred
  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications
  • ability to type
  • knowledge of administrative procedures
  • numeric, oral and written language applications
  • Air freight knowledge strongly preferred
  • Experience in logistics
  • Bilingual a plus

Key Competencies

  • interpersonal skills
  • communication skills - verbal and written
  • listening skills
  • problem analysis and problem-solving
  • attention to detail and accuracy
  • data collection and ordering
  • customer service orientation
  • adaptability
  • initiative
  • stress tolerance

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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