Job Description


ESSENTIAL JOB FUNCTIONS:

  • Technical Support
    • Provide claims support via phone to Homeowners, Outside Sales, Dealers and Service Providers.
    • Parts Support
    • Dispatching and following up on service authorizations to providers.
    • Recording and Updating Service Log in HubSpot
    • Incoming Calls
    • Creating / Distributing / Assigning Service Request Forms
    • Communicating Service Updates
    • Finding New Service Providers as Needed
    • Maintain / Add Servicer Account Info (Hub Spot & Zen Locator)


EDUCATION AND EXPERIENCE REQUIRED:

  • Experience with appliances preferred but not required.
  • Prefer candidate with claims experience.
  • Ability to multi-task and handle a high volume of incoming calls.
  • Must be able to prioritize workload in an organized fashion.
  • Detail oriented, professional attitude, reliable.
  • Ability to communicate effectively verbally and in writing.
  • Ability to interact with customers, employees and vendors in a professional manner.
  • Ability to work independently with emphasis on accuracy and timeliness.
  • Proficiency in Microsoft Office to include Outlook, Excel and Word.

 

GENERAL INFORMATION:

  • Work Hours:  Monday thru Friday, 8:00 am – 5:00 pm
  • Drug Free and Smoke Free Workplace
  • $16 an hour to start

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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