Job Description

Diversified Sourcing Solutions is looking for a Customer Service Representative in a warehouse environment. They will have interaction with the onsite customer all day long, as well as interaction with the customers at other sites.  Monday-Friday 8a-430p. Starting pay is $16/hour.

•Responsible for communications with customers in a professional, prompt, and effective manner which includes responding to inquiries, processing orders, and handling complaints.  

• Accurately processes all inbound and outbound paperwork in a timely manner.  Checks all orders for special requests, and inputs into Customer Shipping Portals as required. 

• Schedule inbound & outbound shipments and ensure driver's paperwork is complete.

• Maintains metrics, records, and reports as required and ensures that inventory records are current and accurate.  Prepares and maintains other records as required

• Process adjustments & produces accurate and timely billing invoices for services rendered.

• Acts as liaison between warehouse personnel, Managers, and the Customer.

• Assists Management in finding solutions to problem areas.

Additional Knowledge, Skills, & Abilities:

• Must be familiar with distribution and warehousing procedures.

• Must be a good communicator, both verbal and written.

• Must have good interpersonal skills.

• Must be proficient in data entry.

• Microsoft Office skills required and must be proficient with Excel.

• Typing and 10 Key by touch, minimum 40 words per minute.

• Must have prior experience with some form of Warehouse Management Systems & programs. Some examples: SAP, Red Prairie, AS400, Manhattan, Oracle.  This customer uses SAP.

• Ability to read and comprehend basic instructions, to interpret documents such as safety rules, operating and maintenance instructions and procedures.

• Ability to write legibly.

• Must have good math skills.

• Teamwork - showing commitment to teamwork and collaboration.

• Respect - extending dignity and respect to all people

• Integrity - fostering trust and a positive work environment..

• Innovation - bringing creativity to the workplace.

• Customer Focus - achieving Company, department, and personal goals through a strong customer focus.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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