Job Description

Diversified Sourcing Solutions is hiring for a bilingual Customer Service Rep in the Doral area for a medical device provider. 

 

Pay: $15/hr +

Hours: Full time (Monday- Friday)

 

Responsibilities:

  • Logging and processing orders received by mail, telephone, fax, email on a timely basis.

  • Review and edit orders received for content, description, quantity, price, ship date, payment terms, etc. 

  • Verify the product is in stock, and inform the customer of availability. If not, request if partial shipments are acceptable. 

  • Inform customers of needed PO adjustments or revisions such as unit/total prices, planned ship date, anticipation of delays and any additional information.

  • Send customers the Distributor Application Forms no’s. SC60042 ( English) or SC60043 (Spanish) to create new customers in the system (Tiny Term).  

  • Request credit references from customers. 

  • Send a response letter from Management to Customer as to the outcome/resolution of terms, i.e. credit terms approved, under further review, declined, etc. 

  • Prepare order acknowledgements, Pick Slips, Delivery Slips, invoices and shipping documents, such as bill of lading, commercial Invoices, packing lists, airway bills, certificates of origin or other records. 

  • Confer with Warehouse staff to expedite orders or with common carrier personnel to trace missing or delayed shipments. 

  • Confer with Warehouse of shipping methods; container loads, loose boxes, etc.

  • Post sales in a timely fashion and process credit card transactions. 

  • Distribute customer statements at the end of the month, and as needed.   

Requirements: 

  • Bilingual (English / Spanish) 

  • High school diploma or equivalent

  • Previous experience in a similar role preferred 

 

If this sounds like the job for you, APPLY ONLINE TODAY! For any questions or concerns you can contact Rachel M. at (786) 338-9151

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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