Job Description

Diversified Sourcing Solutions is looking for experienced customer service and guest relations representatives for the Birmingham, AL area. Experience is preferred. If you are interested apply!

Job category: Customer Service
Branch: #15 - Diversified Sourcing Solutions
Pay rate: 11.00$ per hour
Posted date: 08/26/2020
Job ID: 102493
Job Type: Full Time

Customer Service Representative

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

  • Opens new customer accounts by recording customer account 

  • Maintains customer records

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Maintains financial accounts by processing customer credit card payments at time of order placement 

  • Recommends potential products or services to customer by collecting customer information and analyzing customer needs.

  • Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multitasking, QuickBooks, Windows, Word, Excel and Outlook

Requirement of the Customer Service Positions

  • High school or equivalent

  • 2+ years of experience in customer service or related field

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online