Job Description

Diversified Sourcing Solutions is looking for experienced customer service and guest relations representatives for the Birmingham, AL area. In these positions you will be dealing with the general public, either on the phone or in person. You will be assisting customers and handling potential issues. Hours could be any day of the week. Experience is preferred! If you are interested apply!

Job category: Customer Service
Branch: #15 - Diversified Sourcing Solutions
Pay rate: 11.00$ per hour
Posted date: 08/26/2020
Job ID: 102493
Job Type: Full Time

Customer Service Representative

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

  • Opens new customer accounts by recording customer account 

  • Maintains customer records

  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Maintains financial accounts by processing customer credit card payments at time of order placement 

  • Recommends potential products or services to customer by collecting customer information and analyzing customer needs.

  • Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multitasking, QuickBooks, Windows, Word, Excel and Outlook

Requirement of the Customer Service Positions

  • High school or equivalent

  • 2+ years of experience in customer service or related field

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online